SHIPPING (Promo during: NOVEMBER & DECEMBER)

One of the most important things for us is that you can enjoy your purchase as soon as possible. 

Peninsula | You will find 3 shipping options:

  • Express Mail, whose shipping time will be estimated 24/48 hours (from Monday to Friday). The shipping cost will be € 3.90. For purchases over € 40, shipping will be free. You don't need code, It will be activated directly when it reaches the cart. All purchases received before 12:00 pm will go out that same day. Purchases made on Fridays after 12:00 pm will be shipped on Monday.
  • Certified mail, whose shipping time will be an estimated 72H (from Monday to Friday). The shipping cost will be € 2.90. For purchases over € 30, shipping will be free. You don't need code, It will be activated directly when it reaches the cart. Shipping will be made the next business day from the day of purchase. 
  • Point Pack in Post Office, Whose shipping time will be an estimated 72H (from Monday to Friday). The shipping cost will be € 2.60. For purchases over € 30, shipping will be free. You don't need code, It will be activated directly when it reaches the cart. Shipping will be made the next business day from the day of purchase. 

Balearic & Canary Islands | We work with Correos Express, whose delivery time will be estimated at 48-72H (from Monday to Friday). The shipping cost will be € 5.90. For purchases over 60 €, shipping will be free. You don't need code, It will be activated directly when it reaches the cart. All purchases received before 12:00 pm will go out that same day. Purchases made on Fridays after 12:00 pm will be shipped on Monday. 

Europe | We ship to Portugal, France, Italy, Germany, Switzerland & Belgium. They will be sent with Correos Paq light International, the delivery time is around 72H. The shipping cost will be € 5.90. For purchases over 60€ shipping will be free. You don't need code, It will be activated directly when it reaches the cart. Shipping will be made the next business day from the day of purchase. 

If you have any questions regarding shipments, contact us: hello [at] vaivenmultibrand.com

RETURNS 

You have 30 calendar days from the moment of receipt of the order to carry out any exchange or return. AND FREE!

For what reason can I make an exchange / return?

  • It is not the product as expected and I would prefer to exchange it for another or return it
  • I have the wrong size and I would like to change it
  • I have regretted 

In any of the cases, it is essential that the products subject to an exchange or a return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made.

How do I make the exchange / return?

Get in touch with the team at sales@vaivenmultibrand.com. Indicating which is the product you want to change or return, and the reason. We will contact you to explain how to do it. 

We will give you the option of taking it to the package pickup point or having a company pick it up where you indicate. It will depend on the zip code and the options we have in our service depending on the area. 

We will proceed with the exchange or return, once we receive the package at our facilities and verify that everything is in perfect condition. In case of refund of the amount, it can take up to 10 calendar days and it will arrive with the same payment method with which you made the purchase. 

You will only have one free return or exchange per purchase. 

My order has arrived defective, what do I do?

In the event that any of the products is defective or damaged, you have 24 hours to communicate with us, with graphic documents of said defect, via email. We will get in touch as soon as possible to analyze the case. Once its defect has been verified, we will proceed to replace or refund the amount of said product.
Write to us at sales@vaivenmultibrand.com, and we will solve it as soon as possible :)

Something to take into account

In some cases the colors and measures are approximate, close to reality, but not 100% identical, to eliminate any doubt write to us :)

sales@vaivenmultibrand.com